Titan Poker is in charge of supplying support for the poker room, you can either e-mail them at support@Titanpoker.com or use the live chat function in the poker client in order to reach them

If you did not register your Titan Poker account using the bonus code:
prof150, we will not be able to deposit the bonus in your account.
There is one case in which we might be able to give our bonus, If you only have a play money account on Titan:
If so, open a new Titan Poker account, with a different email address then the last one, enter the Titan Poker cashier, fill in your personal details and in the end of the form insert our bonus code: "prof150"